Refund policy
No Refund Policy
1. Introduction
We strive to provide the highest quality products and services to our customers. We value customer satisfaction and are committed to ensuring that our offerings meet your needs and expectations. However, please be aware that all sales are final, and we do not offer refunds or exchanges under any circumstances.
2. Scope
This No Refund Policy applies to all products and services provided by GRANDMART, including but not limited to physical goods, digital products, and services.
3. Exceptions
In rare instances, exceptions to this policy may be made at the sole discretion of GRANDMART. Such exceptions may include:
- Defective Products: If you receive a product that is defective or damaged, you must contact us within 7-14 days of receipt. We may offer a replacement or store credit upon verification of the defect or damage.
- Service Issues: If there is a verified issue with a service provided, we may offer to re-perform the service or provide a partial credit towards future services.
4. Process for Exceptions
If you believe you qualify for an exception under this policy, please follow these steps:
- Contact Us: Email our customer support team at admin@getgrnadmart.com within the specified time frame. Include your order number, a detailed description of the issue, and any relevant photos or documentation.
- Review: Our team will review your request and respond within 3-5 business days.
- Resolution: If your request is approved, we will provide instructions for the next steps, which may include returning the product or scheduling a service re-performance.
5. Non-Returnable Items
Certain items are non-returnable under any circumstances, including but not limited to:
- Custom or personalized products
- Digital downloads
- Gift cards
- Clearance or final sale items